SENIOR CUSTOMER CARE EXECUTIVES – Sampath Bank

SENIOR CUSTOMER CARE EXECUTIVES

REQUIREMENTS:

• A minimum of 2 years experience at a call centre/ contact centre or a similar business environment

• Age preferably below 27 years

• Passed GCE O/L, including Mathematics and English

• Passed GCE A/L

• A certification related to IT will be an added advantage

KEY RESPONSIBILITIES:

• Provide highly personalised and attentive service to meet the unique needs and preferences of high nett-worth clients

• Address client inquiries, concerns, and issues promptly and effectively, ensuring resolutions that meet or exceed expectations

• Demonstrate a deep understanding of the products, services, and solutions available to high nett-worth clients, offering informed advice and guidance

• Resolve complaints or issues promptly and efficiently, ensuring minimal disruption to the high nett-worth clients

COMPETENCIES REQUIRED:

• Excellent verbal and written communication skills in Sinhala and English (Tamil would be an added advantage)

• Ability to deliver a superior service in the absence of physical presence of high nett-worth clients

• Active listening skills and the ability to understand needs of high nett-worth clients and respond accordingly

• Problem solving and negotiation skills

• Ability to work under pressure on a 24/7 shift basis

• Flair for interpersonal relations

• Basic IT skills

An attractive remuneration package, coupled with a modern and conducive work environment, awaits the right candidate. Selection will be strictly on merit. Any form of canvassing will be a definite disqualification. Only shortlisted candidates will be contacted.

Chief Human Resource Officer

Sampath Bank PLC, No. 110, Sir James Peiris Mw., Colombo 02.

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