Website Sampath Bank PLC
CUSTOMER RELATIONSHIP EXECUTIVE
REQUIREMENTS
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Age: Preferably below 30 years
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Experience: Two (02) years of experience at a Customer Care Centre/ Call Centre/Contact Centre or similar business environment
KEY RESPONSIBILITIES
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Attend to inbound / outbound calls efficiently and respond to e-mails
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Manage and resolve customer complaints / inquiries effectively
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Provide customers with product and service-related information / solutions
OTHER COMPETENCIES REQUIRED
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Excellent verbal and written communication in Sinhala and English (Tamil would be an added advantage)
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Ability to deliver a superior service in the absence of the physical presence of customers
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Active listening skills and the ability to understand customer needs and respond accordingly
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Problem-solving and negotiation skills
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Ability to work under pressure on 24/7 shift basis
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Fairness in interpersonal relations
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Basic IT skills
An attractive remuneration package, coupled with a modern and conducive work environment, awaits the right candidate. Please apply online, stating qualifications and experience. Selection will be strictly on merit. Any form of canvassing will be a definite disqualification. Only shortlisted candidates will be contacted.
To apply for this job please visit forms.office.com.