CUSTOMER CARE EXECUTIVES (FIXED TERM CONTRACT – 03 YEARS)

CUSTOMER CARE EXECUTIVES (FIXED TERM CONTRACT – 03 YEARS)

REQUIREMENTS

01. Junior Customer Care Executive – Category I

• Age: Preferably below 25 years

• Qualifications: Sat for GCE A/L

02. Junior Customer Care Executive – Category II

• Age: Preferably below 25 years

• Qualifications: Preferably sat for GCE A/L

• Experience: 03 months to 18 months experience at a Customer Care Centre/ Call Centre/Contact Centre or similar business environment

03. Senior Customer Care Executive

• Age: Preferably below 27 years

• Qualifications: Preferably sat for GCE A/L

• Experience: A minimum of 18 months experience at a Customer Care Centre/ Call Centre/Contact Centre or similar business environment

KEY RESPONSIBILITIES

• Attend to inbound / outbound calls efficiently and respond to e-mails

• Manage and resolve customer complaints / inquiries effectively

• Provide customers with product and service-related information / solutions

OTHER COMPETENCIES REQUIRED

• Excellent verbal and written communication in Sinhala and English (Tamil would be an added advantage)

• Ability to deliver a superior service in the absence of the physical presence of customers

• Active listening skills and the ability to understand customer needs and respond accordingly

• Problem-solving and negotiation skills

• Ability to work under pressure on 24/7 shift basis

• Fairness in interpersonal relations

• Basic IT skills

An attractive remuneration package, coupled with a modern and conducive work environment, awaits the right candidate. Please apply online, stating qualifications and experience. Selection will be strictly on merit. Any form of canvassing will be a definite disqualification. Only shortlisted candidates will be contacted.

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