Website Sampath Bank PLC
LEAD SUPPORT ENGINEER
REQUIREMENTS
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Bachelor’s Degree in Information Technology or a related field or an equivalent professional qualification from a recognised institution
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Hands-on experience working with multiple operating systems, such as Windows, Linux and UNIX, along with their related applications and system tools
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Hands-on experience in system administration and IT support, including managing servers, networks, troubleshooting and routine system maintenance
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A Master’s degree such as an MBA/ MSc in a relevant field will be an added advantage
KEY RESPONSIBILITIES:
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System Monitoring and Maintenance
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Ensure servers, operating systems, networks and applications are running smoothly by performing regular monitoring, updates, patches and preventive maintenance
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Incident and Problem Resolution
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Diagnose, troubleshoot and resolve system, hardware, software and network issues within agreed SLAs, minimising downtime and business impact
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User Support and Access Management
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Provide technical support to end users, manage user accounts, permissions and access rights, and ensure compliance with security and IT policies
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Documentation and Change Support
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Maintain accurate system documentation, configurations and procedures, and support system upgrades, deployments and change management activities
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OTHER COMPETENCIES REQUIRED:
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Strong analytical and decision-making skills
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Excellent written and verbal communication skills
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Negotiation and interpersonal skills
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Problem solving skills
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Ability to work under pressure
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Ability to work for extended hours and work independently
An attractive remuneration package, coupled with a modern and conducive work environment, awaits the right candidate. Please apply online, stating qualifications and experience, on or before the 12th May 2026. Selection will be strictly on merit. Any form of canvassing will be a definite disqualification. Only shortlisted candidates will be contacted.
Chief Human Resource Officer
Sampath Bank PLC, No. 110, Sir James Peiris Mw., Colombo 02.
Job Data Table
| Category | Details |
| Position | Lead Support Engineer |
| Organization | Sampath Bank PLC |
| Education | Bachelor’s Degree in IT or related field (Master’s like MBA/MSc is an advantage) |
| Experience | Multi-OS (Windows, Linux, UNIX) and System Administration/IT Support |
| Key Deadline | 12th May 2026 |
| Application Method | Apply online |
| Location | Colombo 02 |
To apply for this job please visit forms.cloud.microsoft.