Lead Client Support Associate – Leeds

Lead Client Support Associate – Leeds

We are looking for a proactive Lead Client Support Associate to anchor our premier service operations in the heart of Leeds. This role is designed for a service champion who can balance high-level individual casework with the mentorship of a dedicated local team. You will serve as the critical bridge between our West Yorkshire clientele and our global product vision, ensuring every interaction reflects our commitment to excellence.

Your core mission involves:

• Orchestrating the daily workflow of the support team to maintain industry-leading response times.

• Acting as the primary point of escalation for complex technical queries and high-value accounts.

• Developing and refining internal support protocols to enhance the regional customer journey.

• Analyzing localized feedback trends to provide actionable insights for our product development teams.

• Leading training sessions to ensure the team remains agile and deeply knowledgeable on new features.

• Cultivating a culture of empathy and technical precision within the Leeds service hub.

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• Location: Leeds, United Kingdom
• Company Name: McDonald’s