Website Panda
Service Administrator – Leeds
Company: Panda
Salary: £26,000
Vacancy Type: Permanent
Location: Leeds
About the Role
As a Service Administrator, you will be a vital link in our operational chain, supporting the team across a wide range of administrative and logistical activities. Your mission is to ensure data accuracy, coordinate effectively between customers and drivers, and uphold our high standards of service delivery.
Key Accountabilities
-
Operational Coordination: Act as the primary point of contact for operational teams, ensuring all internal systems are accurate and up to date.
-
Customer Relations: Build and maintain positive, long-term relationships with our client base.
-
Financial Administration: Investigate and resolve invoice queries and credit requests promptly.
-
Data Integrity: Manage timely data input and perform essential end-of-week checks prior to monthly invoice runs.
-
Departmental Support: Oversee day-to-day administrative tasks to keep the department running smoothly.
Main Tasks and Activities
-
Service Recovery: Resolve missed collections efficiently, contacting customers with the reason for the delay and confirming rescheduled dates.
-
System Management: Ensure IT systems and “Helpdesks” are updated and cleared by the end of each day.
-
Communication: Update reception regarding service issues (e.g., vehicle breakdowns) and keep key accounts informed of specific customer updates.
-
Logistics Support: Manage delivery and collection tickets daily; monitor driver compliance with route orders and report any discrepancies.
-
Documentation: Ensure all depot progress spreadsheets (gains/losses) and emails are managed and filed accurately.
Experience and Skills
-
Background: Proven experience working within a professional customer service setting.
-
Communication: Excellent verbal and written communication skills.
-
Technical Proficiency: Competent in Microsoft Office applications.
-
Attributes: A proactive individual able to work on their own initiative with high attention to detail.
About Panda
We value waste. At Panda, we are a leading resource recovery business with a 30-year history and a team of nearly 3,000 people. We don’t just collect bins; we find smarter, safer, and more sustainable ways to recycle and repurpose materials.
Our culture is built on excellence, ownership, and integrity. We challenge the ordinary, put safety first, and empower our people to do the right thing for our customers and the environment.