Killeavy Castle Estate
Killeavy Castle Estate is seeking an Events & Hotel Lobby Porter
In your role of Events & Hotel lobby Porter, you will be working with 2 departments: a part of the front office operation alongside the conference and events team within the Hotel and reporting primarily to the C&B Manager, the Porter will primarily be responsible for all aspects of the day to day movement and installation of luggage, equipment and furniture alongside other driving duties. To be successful in this role the ideal candidate will enjoy the prospect of working in a fast-paced, busy working environment and, ideally, have experience in a busy 4* property and have a full clean drivers license.
Role Objective;
Working as part of the front office team, the Hotel porter will provide the highest level of service in a customer focused environment. The successful candidate will have a minimum of one years’ experience, preferably in the hospitality industry. You will possess excellent interpersonal, communication skills and will enjoy building good working relationships
Key Duties and Responsibilities;
• Greet guests in a warm, friendly manner
• Setting up of function and meeting rooms
• Keeping the interior and exterior of the hotel and estate clean at all times.
• Check in and out guests efficiently and quickly
• Answer switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests
• Promote and sell the Hotel’s facilities at all times
• Ensure billing is correctly done to the agreed standards
• Deal with any guest complaints, queries and suggestions quickly and efficiently
• Adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, and Cash Handling
• Ensuring the reception desk is manned at all times
• Deliver excellent care to our guests;
• Ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to
• Report defective materials and equipment to the appropriate departments
• Ensure that the ambience in departments (lights, music and temperature) are controlled
• Be vigilant throughout the Hotel to promote security
• Have strong product knowledge of all areas of the hotel
• Accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams
• To provide support where necessary in other areas of the Hotel
• Other duties as requested by management
• Key Skills and Experience include;
• Minimum one years in a similar role
• Excellent customer focused manner at all times
• Proactive positive attitude
• The ability to communicate effectively at all levels
• A good eye for detail and a desire to take responsibility, through to resolution, for issues and concerns generated by our guests
• Flexibility with working hours is essential
• Strong PC Skills/MS Office
Job Types: Full-time, Permanent
Pay: From £12.71 per hour
Benefits:
• Company events
• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Store discount
Work Location: In person