Service Delivery Manager

Service Delivery Manager – Leeds

Location: Leeds / Bradford Region

Salary: Competitive, Dependent on Experience (DOE)

Vacancy Type: Permanent

About the Role

We are seeking a high-caliber Service Delivery Manager to lead an established, multi-site operation in the Leeds and Bradford area. This is a critical leadership position with full ownership of operational delivery, financial performance, and team development across our Skip and RoRo (Roll-on/Roll-off) services.

The successful candidate will be a seasoned transport professional with a strong commercial mindset, responsible for maintaining peak operational performance while driving continuous improvements in efficiency, service quality, and regulatory compliance.

Key Accountabilities

• Financial Ownership: Full accountability for the operational P&L, including budget management, cost control, and identifying strategic profitability improvements.

• Operational Excellence: Oversee daily transport activities, ensuring optimized route planning, maximum fleet utilization, and effective resource allocation.

• Compliance & Safety: Maintain full compliance with Operator License requirements, transport legislation (WTD), and all Health & Safety standards. You will be expected to be named on the company’s O-License.

• Strategic Leadership: Lead and develop a large operational team and driver pool, fostering a culture of high performance, accountability, and professionalism.

• Performance Management: Implement structured coaching and performance frameworks to meet and exceed KPIs related to cost, service, and customer satisfaction.

• Fleet & Asset Management: Oversee maintenance planning and fleet performance to minimize downtime and maximize operational output.

• Stakeholder Collaboration: Partner with sales, workshop, and compliance teams to ensure seamless service delivery and effective resolution of operational escalations.

Experience and Skills

Essential

• Industry Expertise: Proven experience in waste management, with specific expertise in Skip or RoRo operations highly preferred.

• Qualifications: Valid Transport Manager CPC (International or National) and a full UK driving license.

• Leadership: Demonstrable experience managing large operational teams in fast-paced, high-pressure environments.

• Commercial Acumen: Strong experience managing budgets and delivering against P&L targets with a focus on cost control.

• Regulatory Knowledge: Deep understanding of transport legislation, Working Time Directive (WTD), and safety requirements.

• Communication: An effective influencer capable of engaging stakeholders at all levels.

Desirable

• Additional safety or operational certifications (e.g., IOSH, First Aid, or ADR awareness).

About Us

We are a leading force in the resource recovery sector, committed to providing reliable, safe, and sustainable waste solutions. We pride ourselves on our operational resilience and our dedication to developing our people.

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