GROUP SILVERLINE LIMITED
Job description
We’re looking for a friendly, proactive, and organised Junior Customer Service Executive to join our marketing team. In this role, you’ll be the first point of contact for customers, ensuring they receive outstanding support and a seamless experience. You’ll assist with client communications, handle enquiries, and play a key role in maintaining strong relationships that help our campaigns succeed.
Key Responsibilities
• Provide excellent customer service by responding to client and customer enquiries via phone, email, and chat in a timely and professional manner.
• Support the delivery of marketing campaigns by coordinating customer feedback and assisting with lead management.
• Build and maintain positive relationships with clients and customers.
• Handle complaints efficiently, offering solutions that uphold company standards and client satisfaction.
• Collaborate with internal teams to ensure smooth communication and issue resolution.
• Maintain accurate and up-to-date records of customer interactions and campaign updates.
• Assist with administrative tasks related to campaign performance and customer tracking.
What We’re Looking For
• Strong communication and interpersonal skills with a customer-focused mindset.
• Excellent problem-solving and organisational abilities.
• Ability to multitask and work effectively in a fast-paced environment.
• A team player with a positive attitude and eagerness to learn.
• Previous experience in customer service, marketing, or a related role is beneficial but not essential.
Why Join Us
• Be part of a creative and energetic marketing team.
• Gain hands-on experience in customer engagement and campaign coordination.
• Receive training, mentorship, and opportunities for career growth.
• Work in a collaborative environment where your ideas and contributions are valued.
Excited to start your career in marketing and customer relations? Apply now and join our passionate team
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
• Additional leave
• Bereavement leave
• Company events
• Employee mentoring programme
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• On-site parking
• Sabbatical
• Sick pay
Work Location: In person