Website Mind Plus
Job Summary:
We are seeking a dedicated and customer-focused Associate – Customer Service to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and delivering a high standard of service. This is a roster-based role requiring flexibility to work in rotating shifts.
Key Responsibilities:
• Respond to customer inquiries via phone, email, or chat in a timely and professional manner
• Handle and resolve customer complaints effectively while ensuring customer satisfaction
• Maintain accurate records of customer interactions and transactions
• Provide product/service information and guidance to customers
• Escalate complex issues to the relevant departments when necessary
• Meet individual and team performance targets and service level agreements (SLAs)
• Ensure compliance with company policies and procedures
Shift Details (Roster-Based):
• Morning Shift: 7:00 AM – 3:00 PM
• Mid Shift: 3:00 PM – 11:00 PM
• Night Shift: 11:00 PM – 7:00 AM
Requirements:
• Minimum 1 year of experience in a customer service or related role
• Excellent communication skills with fluency in English (both spoken and written)
• Strong problem-solving and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks
• Flexibility to work rotational shifts, including night shifts