Website Mind Plus
Job Summary
We are looking for dynamic and customer-focused Associate Customer Service professionals to join our team. The ideal candidate should possess excellent communication skills in English, prior customer service experience, and the ability to work in a fast-paced environment while handling customer inquiries professionally.
Key Responsibilities
• Handle customer inquiries via phone, email, or chat in a professional manner.
• Provide accurate information and timely resolutions to customer concerns.
• Maintain a high level of customer satisfaction and service quality.
• Escalate complex issues to the relevant departments when necessary.
• Maintain proper records of customer interactions and transactions.
• Follow company policies, procedures, and service standards.
• Requirements
• Minimum 1 year of relevant experience in customer service, BPO, or a related field.
• Fluent in spoken and written English.
• Strong interpersonal and communication skills.
• Ability to work independently and within a team.
• Flexibility to work on a roster-based schedule, including night shifts.
Shift Schedule
This is a roster-based position with 8-hour shifts:
• Morning Shift: 7:00 AM – 3:00 PM
• Mid Shift: 3:00 PM – 11:00 PM
• Night Shift: 11:00 PM – 7:00 AM